Back Office Support Services
We take the pain out of payments admin, freeing your team to focus on the customer
Chargeback management solutions
Chargebacks can be complicated and time-consuming. Managing them manually is expensive and resource-intensive – changing regulations and fragmented reporting can result in your teams spending valuable time on dispute management rather than on looking after your customers or pursuing new business.
enza’s outsourced chargeback solution frees you from the burden of manual processes and legacy technology. We simplify, automate and manage your processes, helping you to reduce costs, increase revenue recovery, and build better relationships with your customers.
Reconciliation services
enza’s automated reconciliation solution releases your customers from the ongoing pressure of manual day-to-day reconciliation tasks, giving them full visibility of the life cycle of every transaction, from start to settlement.
Streamline processes – powerful automation reduces the need for manual interventions, improving operational efficiency and lowering operational costs.
Mitigate risk – easy-to-set-up audit control processes allow for full separation of duties, ensuring full compliance.
Comprehensive transaction-level matching – identify discrepancies and gaps early to avoid errors and protect against fraud.
Increase accuracy – enable better cash flow management, budgeting and forecasting for a clearer view of overall financial health.
Data-agnostic capabilities – our solution integrates data from all commonly-used formats and works with all core platforms.
Year-round 24/7 support
We understand that every payment is important. That’s why when you and your customers sign up to one of our platforms, you have the option of including our always-on support service. Our experts are on-hand 24/7, to answer your questions and ensure a smooth-running service for you and your customers.
